The second-hand marketplace Members Share Frustration Regarding Sizing Updates
Vinted users have been reacting angrily after an update resulted in items being listed as the wrong size.
The popular resale platform has revised its measurement guidelines for female and kids' apparel failing to inform all shoppers about the modification.
Digital Channels Backlash
Many shoppers and sellers are expressing on platforms stating that platform listings now display a different size category versus the original listing due to the recalibration.
The platform stated the new system was more in line with similar services.
They have suggested members to examine their items and update the measurements by hand when needed, which has left users frustrated.
Sizing System Updates
Previously, the sizes had both one number and one letter, such as S/8 or M/10.
The revised method features a letter and a range such as S/UK 8-10.
In some cases, the size labels have been reassigned - such as a large size was formerly size 12 but now shows as UK 16-18.
User Experiences
Frankie Bridger, who creates plus-size fashion videos, said the change "makes both selling and buying harder".
"Rarely do manufacturers list XL as sizes 20-22," which is what Vinted now does.
A different member, based in Glasgow, explained products she uploaded featuring size 14 markings were appearing on the platform as measurements 20-22.
"If anyone [who is] size 20-22 buys them they may become frustrated," she explained.
Required Changes
Another shopper, from Derby, stated she felt frustrated by the change as she had to manually change the sizing for "all her products".
"This situation is especially annoying, since I have chronic health issues and platform income has been essential for me since losing part of my income," she said.
Platform Context
The app has more than 100 million shoppers, with 18 million British users.
It has proved a popular alternative to second-hand platforms like eBay and Depop.
This is not the initial instance when a surprising modification to the app has proved unpopular: previously, Vinted reversed a change to its shipping options due to shopper criticism.
